Shipping Policy
All pre-orders are processed within 2-3 weeks. During peak times, shipments may be delayed. Domestic orders typically arrive within 3-5 days, while international orders may take 7-21 days, depending on the destination.
Once your order is shipped, a tracking number will be sent to the email provided. Please note, "pre-shipment" status means USPS has received the tracking number, not that the order has shipped.
We are not accepting returns at this time.
We take great pride in the quality and craftsmanship of our products. As each item is handmade with care, we do not offer refunds. However, if you have any concerns about your purchase, please reach out to us, and we'll do our best to assist you. Your satisfaction is important to us, and we're here to help with exchanges or adjustments where possible.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us in other ways. By using our website, you agree to the terms outlined in this policy.
We collect the following types of personal information when you visit our website, place an order, or signup for our communications:
Personal Identification Information: Name, email address, phone number, shipping address, billing address.
Non-Personal Identification Information: Browser type, device type, IP address, and other technical data about your visit to our website, which helps us improve your experience.
Cookies and Tracking Technologies: We use cookies to enhance user experience, track activity, and improve our website. You can manage cookie settings in your browser.
We use the personal information we collect for the following purposes:
Processing Orders: To process and fulfill your orders, including shipping, billing, and customer support.
Communication: To send order updates, shipping confirmations, and customer service responses. If you sign up for our newsletter, we may send you marketing communications (which you can opt out of at any time).
Improvement of Services: To improve our website and services based on user feedback and interactions.
Security and Fraud Prevention: To maintain the security of our website and protect against fraud.
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party vendors (e.g., payment processors, shipping companies) who help us fulfill orders and operate our business.
Legal Requirements: We may disclose your information when required by law, to comply with legal processes, or to protect our rights and the rights of others.
We take appropriate measures to protect your personal information from unauthorized access, alteration, or destruction. We use secure payment gateways and encryption technologies to ensure the safety of your data during transactions. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee complete security.
Depending on your location, you may have the following rights concerning your personal data:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request corrections to any inaccurate or incomplete personal data.
Deletion: You have the right to request the deletion of your personal data, subject to certain exceptions.
Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking "unsubscribe" in our emails or contacting us directly.
To exercise any of these rights, please contact us at the details provided below.
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings.
Our website may contain links to third-party websites, services, or content. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies when visiting external sites.
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal data of a child under 13, we will take steps to delete such information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the revised date at the top. By continuing to use our website, you accept any changes to this policy.
If you have any questions or concerns about our Privacy Policy, please contact us at:
MEMEN
Email: support@thememen.com
Instagram: @memennyc
MEMEN is an independent brand specializing in handcrafted leather goods. By accessing or using our website, you agree to comply with and be bound by these Terms of Service, as well as our Privacy Policy.
All orders are subject to acceptance and availability. When you place an order, you are agreeing to pay for the goods and shipping costs associated with your order. We reserve the right to cancel any order for any reason, including but not limited to issues with payment, inventory, or suspected fraud.
Payment for orders is processed through our secure checkout system. We accept various payment methods as specified at the time of purchase. Prices are listed in the currency specified on our website and are subject to change without notice.
Orders are processed within 7-10 business days. Delivery times vary based on location: Domestic orders typically take 3-5 business days. International orders may take 7-21 business days, depending on the destination country. You will receive a tracking number once your order has been shipped. Please note, "pre-shipment" status means that the tracking number has been created but the item has not yet left our facility.
Due to the nature of our handcrafted products, MEMEN does not offer refunds. We do not accept returns for a change of mind. However, if your item is defective or damaged upon arrival, please contact us within 7 days of receiving your order, and we will assist you with an exchange or a store credit.
We strive to provide accurate and up-to-date information about our products, including pricing, availability, and descriptions. However, we do not guarantee the accuracy of any content on the website and reserve the right to correct errors or omissions at any time.
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
MEMEN is not liable for any indirect, incidental, or consequential damages arising out of your use of our website or products. In no event shall our liability exceed the total amount paid by you for the purchase of the product in question.
We reserve the right to update or change these Terms of Service at any time. Any updates will be posted on this page, and the effective date will be updated accordingly. Continued use of the website after such changes constitutes your acceptance of the modified Terms of Service.
These Terms of Service are governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law principles.
If you have any questions or concerns about our Terms of Service, please contact us at:
MEMEN
Email: support@thememen.com
By using our website and placing an order, you agree to these Terms of Service. Thank you for supporting MEMEN.